Cancellation & Refund Policy

REFUND POLICY

This Refund Policy is incorporated into and subject to the terms of the Terms of Use.

  1. You agree that services to Online PAN Application, Online TAN Application, Online Digital Signature (DSC), application for relief Form-10E U/S 89, E-Filing (ITR), and reply notice issued by IT Department are real time on our server and no refund or exchange is permitted;
  2. You agree that you are solely responsible for the correctly entering the details during Online PAN Application, Online TAN Application, Online Digital Signature (DSC), application for relief Form-10E U/S 89, E-Filing (ITR), and reply notice issued by IT Department that result from those transaction. In an event, you have entered incorrect details for Online PAN Application, Online TAN Application, Online Digital Signature (DSC), application for relief Form-10E U/S 89, E-Filing (ITR), and reply notice issued by IT Department you agree that you are responsible for such transaction, and shall not hold ITRMANTRA responsible for such purchase;
  3. In an event, where a transaction is has been completed by You on the Site, and the amount has been charged to your bank account or card but the services are not activated or delivered within twenty-four (24) for the reasons such as “Transaction Failed” and/or other technical issues, then you may inform us at Vivek.t74@gmail.com with the transaction details or post a message through contact us page.
  4. Upon receipt of the request, we will fully examine it and notify you within a forty-eight (48) hours on working days regarding the status of transaction, and in an event, the transaction is not successful, the standard time-frame of the refund is two (2) – ten (10) business days depending upon the mode of payment. If the standard time-frame as mentioned above has passed and you have not received the payment, please write us at Vivek.t74@gmail.com with details.